Steve Jobs Allegedly Insults Customer
[ rakaur on Sat Mar 29 at 09:48 PM // category: apple, hardware, technology ]
I found this story on digg, and it seems a little fishy. Customer spills water on a brand new laptop. While supposedly accepting full responsibility for the incident he for some reason “emails Steve Jobs” who supposedly somewhat insultingly replies.
The customer, an owner of a recently water-damaged MacBook Pro, called Apple customer care to get information about repair costs. Accepting full responsibility for the water damage, the customer was still subjected to confusing and contradictory information about the repair. Frustrated with his experience, he took matters into his own hands, emailing sjobs@apple.com (a widely acknowledged direct line to high-level Apple customer care).
-- rakaur // 2008.03.29 @ 09:48 PM
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